If you can’t find your baggage at the airport terminal, the first step is to go to the baggage services desk. You can normally find the desk in the Arrivals hall near to the baggage claim area. When you’re there, you will need to fill out a report. This report will have a unique reference number, which helps us to trace your baggage as quickly and efficiently as possible. The more information you can give us about your baggage – the colour, make, identifying marks and more – the better. Enter your reference number into our online baggage tracker. We’ll give you a number you can call to track your baggage, which you can also use to change your details or delivery address if necessary. Once you’ve completed the report, you don’t need to do anything else. We’re working hard to reunite you with your bags and will be in touch when we find them.

We work hard to reunite you with your baggage, and the majority of delayed items are returned to passengers within three days. If you haven’t received your baggage within three days, you’ll need to fill in a Baggage Inventory form(opens pdf in a new tab). This will allow us to update your file with more details to help us find your baggage, and will be given to you at the airport when you report your delayed bags. To begin this process, you’ll need to send the following documents to the email address on the form: your completed Baggage Inventory form a copy of your photo ID copies of receipts for any clothes you’ve bought as a result of your baggage being delayed, if you have them. Or the receipts for any items in the bag (such as a receipt for a wedding dress) your excess baggage receipt, if you carried extra baggage outside of our standard allowance At this stage we recommend you register a claim on your travel insurance too. Once we’ve found your baggage and it’s been cleared by customs, we aim to return your items within four hours (distance permitting), and we’ll be in touch immediately to arrange a delivery time that suits you.

If your baggage arrives damaged, we’ll help you at the airport’s baggage services office. They will ask you to fill in a report.

Follow the same process above if you find items missing from your bags. If you left the airport without filling in a report for any of the above scenarios, please call us at your local AirSial office as soon as possible.

If you’ve lost a piece of your property on board one of our aircraft, please contact the lost property office at the airport where your flight landed. You can also check our complete list of airports serving AirSial flights to find out the contact details of the airport where you landed. The customer service agents there will be able to help you.

Many bags look alike, so it’s important to avoid anyone picking up your bags by mistake. Make your baggage stand out by personalising it with tags, stickers or ribbons. Always tie an identification tag to each checked item with your name, address and contact details. We can give you a tag at the check-in counter if you don’t already have one. We recommend you don’t leave valuables in your checked-in bags. That could include jewellery, computers and electronic devices, keys, important documents (including passports) and medication or medical equipment that can’t be replaced quickly. Please also make sure your baggage is sufficiently robust, well packed and secured. It will need to withstand the normal rigours of air travel without getting damaged.

Generally, if allowed by the fare conditions of the booking, you may cancel your online booking and receive a refund. We’ll refund the credit or debit card used to purchase the ticket. If you paid using another form of payment, you’ll be advised on the refund form of your options for receiving your refund. Please note there may be a cancellation penalty, which will be deducted from the refund. Some tickets are non-refundable. Please check your fare conditions carefully before requesting a refund..

A number of fares, including the most discounted or promotional fares, will incur a fee for making changes. If you begin making the change on airsial.com, our system will automatically tell you which charges will apply for penalties, fare differences or additional taxes. These charges will have to be paid online before you can complete the changes. Please note if the fare of the itinerary you wish to change to is higher than the fare you’ve already paid, you would need to pay the difference in fare in addition to any charges. .

Online booking using real time payment is available for any flights up to 2 hours before scheduled departure time. Real time payment options include credit card, debit card and real time bank transfer